Grow personally and professionally. Explore the advantages of sharing your talents with Convergys.
Who We Are
Convergys Corporation (NYSE: CVG) is the global leader in relationship management. We help our clients make smarter decisions about how to add value from their customer and employee relationships. This is done through applying our billing solutions and interactive customer care. We offer a "high-tech, human-touch" approach that combines skilled customer service representatives with advanced customer and information management technologies.
Who We Serve
We assist leading industry service providers in maximizing the value inherent in each customer relationship. Discover the industries and a sampling of clients whom we serve.
Fast Facts
- 2006 Revenues: $2.8 billion
- Global headquarters: Cincinnati, OH
- Major service markets:
- North America
- Latin America
- Europe/Middle East/Africa
- Asia-Pacific
- Total Employees: More than 74,000
Convergys is an equal opportunity employer.
Convergys enables leading industry service providers, such as AT&T, Compaq, hpshopping.com, Palm Computing, Pfizer Pharmaceuticals, Sprint, Toys 'R' Us, Deutsche Telekom and Telewest Communications, to maximize the value inherent in each customer relationship
We combine specialized knowledge and expertise with solid execution to deliver outsourced solutions, consulting services, and software support. We serve the world’s leading companies in many industries including communications, financial services, technology, and consumer products.
The Markets We Serve:
- Mobile
- Cable/Broadband/Satellite
- Wireline
- Financial Services
- Technology
- Retail and e-Commerce
- Healthcare/Pharmaceutical
- Direct Response
Market Standings
- Convergys is the #1 provider of outsourced customer service in the world with 35,000 workstations in our Web-enabled multi-channel contact centers around the world.
- Convergys is the #1 provider of wireless billing services in the U.S., handling billing for more than a third of wireless calls made.
- Convergys is the #1 provider of cable telephony billing in the world.
- Convergys is the #2 global provider of cable billing.
- Convergys has 8% of the U.S. outsourced customer care market - twice as much as our closest competitor.
Convergys supports more than 100 million wireless, Internet, cable, and direct broadcast satellite subscribers in over 60 countries worldwide.
Convergys clients include:
- 9 of the top 10 credit card issuers
- 3 of the top 5 consumer products companies
- 2 of the top 3 network communications manufacturers
- 6 of the top 20 pharmaceutical manufacturers
- 3 of the top 5 securities companies
- 8 of the top 15 communications companies
- 89 of the 2005 Fortune 500 companies.
We are acknowledged as the best in the world at enabling organizations everywhere to enhance the value of their relationships with customers and employees
We are both a thought leader and market share leader in the markets we serve
We attract the best and brightest and our commitment to the development of our people helps them become a key point of differentiation and competitive advantage
We are a Fortune 500 company with shareholder returns in the top quartile of that group.
At Convergys, we share a common mission.
Our Mission:
Provide Customer Care and Billing software and services that add value to the relationships between our clients and their customers.
At Convergys, we share these common values:
Our Values
Unparalleled Client Satisfaction
We value our clients, understand their business, and pledge our commitment to contribute to their success and satisfaction.
Teamwork
We value team accomplishments and seek opportunities to join with our colleagues to advance the success of our clients.
Respect for the Individual
We value our employees and commit to an environment where we treat each other with respect, recognize excellence, and challenge each individual to grow personally and professionally.
Developing People
We value the ongoing development and improvement of our greatest resource – our people.
Diversity
We value the unique combination of qualities and contributions that each individual brings to the workplace.
Shareowners' Trust
We value the trust of our owners and work diligently to enhance their investment.
Corporate Citizenship
We value the communities in which our employees and their families live and commit to be a good corporate citizen.
Integrity
We value, above all, our integrity in everything we do.
Grow personally and professionally. Experience the atmosphere we cultivate and our commitment to values. It is our vision of teamwork, integrity and respect for the individual. We remain committed to making our vision a reality through our focus on:
- Utilizing the latest technologies
- Working in an exciting, enjoyable team-based atmosphere
- Providing you dedicated resources to further develop your skills and knowledge
Interested in leveraging all that the global market has to offer? At Convergys, we believe individual differences produce genuine competitive advantages in a global market. Leveraging our workforce's diversity maximizes our productivity and enhances the quality of service we offer all of our clients.
Diversity Principles
Through our diversity initiatives, we maintain an environment that:
Values individual differences
Fosters mutual respect and open communication
Attracts, develops and supports a diverse workforce
Increases our competitive advantage
Enhances career opportunities
Continues to be recognized as a fair, rewarding place to work
Interested in leveraging all that the global market has to offer? At Convergys, we believe individual differences produce genuine competitive advantages in a global market. Leveraging our workforce's diversity maximizes our productivity and enhances the quality of service we offer all of our clients.
Diversity Principles
Through our diversity initiatives, we maintain an environment that:
- Values individual differences
- Fosters mutual respect and open communication
- Attracts, develops and supports a diverse workforce
- Increases our competitive advantage
- Enhances career opportunities
- Continues to be recognized as a fair, rewarding place to work
(Benefits at Convergys for U.S.-Based Employees)
Convergys cares about the health and well-being of our employees. Our benefits plans reflect this and offer our employees competitive options. This summary provides a general overview of many of our plans.
- Protecting you Health
We are committed to providing quality healthcare benefits that are affordable for employees and the company. Medical options may include an Exclusive Provider Organization (EPO) plan or Health Maintenance Organization (HMO) plan and/or a Preferred Provider Organization (PPO) plan with a Healthcare Reimbursement Account (HRA) or Healthcare Savings Account (HSA).
For dental coverage, options include a base and comprehensive plan. A vision care plan is available for expenses associated with routine eye examinations, contact lenses and glasses.
- Insuring your Life and Income
Convergys provides basic life insurance and basic accidental death and dismemberment (AD&D) insurance at no cost to eligible employees.
Eligible employees whose illness or disability extends beyond seven calendar days are provided with benefits under our disability plan.
- Balancing your Life and Work
Convergys also offers Reimbursement Accounts. These accounts allow employees to contribute money on a before-tax basis to cover eligible expenses. There are two accounts:
- The Health Care Account for health care expense for employees and dependents and/or Dependent Care Account for child care expenses employees incur while at work.
- The Lifebalance (Employee Assistance) Program provides Convergys employees, at no cost, the program to help manage the demand of everyday life. Assistance includes: Consultations, Referrals, and Educational Services.
Convergys also offers Paid Time Off (PTO). Paid time off includes vacation days as well as personal days. PTO eligibility per year depends solely on employees’ length of service. Convergys also recognizes seven company holidays for eligible employees.
Convergys is committed to employees’ personal development and in addition offers a Tuition Reimbursement Plan. Employees are encouraged to further their education at any accredited institution.
- Saving for the Future
Convergys offers three Savings plans:
Retirement and Savings Plan
Retirement Savings Plan - Employees may participate in this plan by electing to contribute up to 50% of their pay, not to exceed IRS limits, to a pre-tax 401(k) plan. After one year of service, Convergys will match 100% of each before-tax dollar contributed up to 5% of pay per pay period.
Employee Stock Purchase Plan
Employees may purchase Convergys common shares by electing to contribute up to 20 percent of their pay through after-tax payroll deduction. Convergys will match 15 percent of employees' contributions toward share purchases.
Our Executive Committee Provides Leadership for Our Global Team
David F. Dougherty
President and Chief Executive Officer
Earl C. Shanks
Chief Financial Officer
Clark D. Handy
Senior Vice President, Human Resources
Karen R. Bowman
General Counsel and Corporate Secretary
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